Emotional Intelligence in AI-Augmented Work Environments

Balance human empathy with AI efficiency in team dynamics.

Pillar

People – Mindset, Leadership & Change

Overview

This course helps professionals develop emotional intelligence (EI) skills essential for thriving alongside AI technologies in the workplace. It focuses on maintaining empathy, effective communication, and relationship-building while leveraging AI to enhance productivity and decision-making within teams.

Learning Objectives

Participants will be able to:

• Understand the role of emotional intelligence in AI-augmented environments

• Balance human empathy with AI-driven insights and automation

• Improve interpersonal communication and conflict resolution skills

• Foster collaboration between human and AI team members

• Cultivate self-awareness and adaptability in fast-changing workplaces

Target Audience

• Team leaders and managers

• HR and people development professionals

• Employees working alongside AI tools

• Anyone interested in enhancing EI in AI-integrated work settings

Duration

20 hours over 4 days (5 hours per day)

Delivery Format

• Interactive workshops and EI assessments

• Role-playing and scenario-based learning

• Group discussions and AI tool demonstrations

Materials Provided

• Emotional Intelligence Self-Assessment Toolkit

• Communication and Empathy Guide for AI Workplaces

• Case studies on human-AI collaboration

• Certificate of completion

Outcomes

• Strengthen emotional intelligence to complement AI efficiency

• Enhance team cohesion and trust in AI-supported workflows

• Manage change and uncertainty with emotional resilience

• Lead empathetically in AI-augmented roles

Outline / Content

Day 1: Foundations of Emotional Intelligence in the AI Era

• Overview of EI and its workplace importance

• How AI changes team dynamics and communication

• Self-awareness and emotional regulation

Day 2: Empathy and Communication with AI Tools

• Active listening and empathy in hybrid teams

• Using AI to support, not replace, human connection

• Conflict resolution strategies integrating AI insights

Day 3: Building Collaborative Human-AI Teams

• Understanding AI strengths and limitations

• Creating inclusive environments for humans and AI agents

• Trust-building practices for AI-augmented workflows

Day 4: Developing Resilience and Adaptability

• Managing stress and change alongside AI evolution

• Leading with empathy during digital transformation

• Final workshop: Crafting your EI action plan for AI environments